Terms & Conditions

Last update: 16-05-2025

Welcome to INSYGMA®, a registered trademark operated by PRIMARSEC TRANSFORMADORES LDA (“INSYGMA”, “we”, “our”). By accessing and using the website https://insygma.com (“Site”), you accept these Terms and Conditions (“Terms”). If you do not agree, you must refrain from using this Site.

1. Company Identification

• Company: PRIMARSEC TRANSFORMERS LDA
• VAT Number: 508601436
• Thirst: 4700-793 Braga, Portugal
• E-mail: [email protected] | Phone: +351 935 217 494

2. Definitions

• “User” or “Customer”: any person who visits, browses or places an order on the Site.
• "Products": food supplements and goods marketed by INSYGMA.

3. Acceptance of Terms

By using the Site, you assume that you have read, understood and accepted these Terms, as well as the Privacy Policy and the Cookie Policy.

4. User Eligibility and Conduct

• 4.1 Age and Capacity: By using this website, you declare that you are at least 18 years old and have the legal capacity to enter into contracts.
• 4.2 Prohibited Conduct: It is prohibited to use the Site for illegal, defamatory, harassing, scraping, malware or any other abusive purposes. We reserve the right to suspend or eliminate access in case of violation.

5. Orders

Orders are subject to availability, payment validation and acceptance by INSYGMA. We may refuse or cancel orders for operational or security reasons, without obligation to justify.

6. Security Validation

We may validate your data with fraud prevention partners, in pseudonymised form and based on legitimate interest. This may include verification of identity, address, purchasing behaviour and other technical parameters.

7. Prices and Payment

• All prices include VAT at the legal rate.
• Payments in euros (€) via credit card, MB WAY, Klarna or other methods available at checkout.
• We reserve the right to update prices without prior notice.

8. Deliveries

We deliver to mainland Portugal, the islands and the EU. Delivery times may vary. Details available on Delivery Policy.

9. Right to Free Termination

You can return products within 14 days, as long as they are in new condition and sealed. Return costs are borne by the customer, except in cases of error by INSYGMA. Consult Returns policy..

10. Promotions, Codes and Vouchers

• Codes are personal, non-transferable and non-cumulative (unless otherwise indicated).
• We reserve the right to void discounts if abuse, fraud or duplication is suspected.

11. Reviews and Submitted Content

• You grant a free, perpetual and transferable license for promotional use of the submitted content.
• You declare that you are the legitimate author and that the content is true and free from third party rights.
• We reserve the right to remove offensive, promotional or unverifiable content.

12. Social Media Content

By identifying INSYGMA on social media, you authorize the free and permanent use of such content for commercial and promotional purposes. You declare that you have permission from the people portrayed.

13. Warranties and Limitation of Liability

• 13.1 Legal Warranty: defective products are entitled to the applicable legal warranty.
• 13.2 Exclusion of Warranties: Products are provided “as is” with no guarantee of specific results.
• 13.3 Limitation: INSYGMA's liability is limited to the amount paid by the customer in the last 12 months.

14. Medical Disclaimer

The products are food supplements and are not a substitute for medical advice. It is advisable to consult a healthcare professional before taking them, especially in cases of pregnancy, illness or taking medication. INSYGMA does not provide diagnosis, treatment or medical monitoring.

15. Personal Data

Data is processed in accordance with GDPR legislation. Consult our Privacy Policy to find out more.

16. Intellectual Property

All content on the Site, including trademarks, images, texts and layouts, are the property of INSYGMA or licensed. Its use without prior written authorization is prohibited.

17. Notification of Claimed Rights Violations

If you identify inappropriate content or content that violates copyright, please contact us via [email protected] with detailed description, link and proof of ownership.

18. Compensation

The user undertakes to compensate INSYGMA for losses caused by violation of these Terms, misuse of the store or sending of unauthorized content.

19. Modifications to the Terms

These Terms may be updated at any time. Your continued use of the Site constitutes acceptance of the updated versions.

20. Suspension or Termination

We may suspend access for serious breach or misuse. Clauses such as liability, indemnity and jurisdiction survive termination.

21. Electronic Communications

You agree that legal notices may be sent via email or displayed on the Site, having equivalent effect to written communications.

22. Subscriptions and Email Marketing

By making a purchase or subscribing, you consent to receiving promotional communications. You can unsubscribe at any time using the link provided in the emails.

23. Assignment

You may not assign your rights or obligations. INSYGMA may transfer its rights to third parties in the event of a merger, acquisition or restructuring.

24. Waiver

Failure to exercise any right by INSYGMA does not constitute a waiver thereof.

25. Severability

If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.

26. Entire Agreement

These Terms, together with the Privacy Policy and other policies referred to, constitute the entire agreement between the parties.

27. Force Majeure

We are not responsible for failures arising from events outside our control, including strikes, natural disasters, pandemics or third party failures.

28. Applicable Law and Dispute Resolution

These Terms are governed by Portuguese law. In the event of a dispute, the competent court is the District of Braga. You can also use the European online dispute resolution platform: https://ec.europa.eu/odr.

29. Contacts

• E-mail: [email protected]
• Phone: +351 935 217 494