Terms & Conditions

Last update: 16-05-2025

Bem-vindo à INSYGMA Nutrition®, marca registada operada por INSYGMA NUTRITION, LDA (“INSYGMA”, “nós”, “nosso”). Ao acederes e utilizares o site https://insygma.com (“Site”), you accept these Terms and Conditions (“Terms”). If you do not agree, you must refrain from using this Site.

1. Company Identification

• Company: INSYGMA NUTRITION, LDA
• VAT Number: 518915077
• Thirst: 4700-793 Braga, Portugal
• E-mail: [email protected] | Phone: +351 935 217 494 (Valor de chamada para a rede móvel nacional)

2. Definitions

• “User” or “Customer”: any person who visits, browses or places an order on the Site.
• "Products": suplementos alimentares e bens comercializados pela INSYGMA Nutrition.

3. Acceptance of Terms

By using the Site, you assume that you have read, understood and accepted these Terms, as well as the Privacy Policy and the Cookie Policy.

4. User Eligibility and Conduct

• 4.1 Age and Capacity: By using this website, you declare that you are at least 18 years old and have the legal capacity to enter into contracts.
• 4.2 Prohibited Conduct: It is prohibited to use the Site for illegal, defamatory, harassing, scraping, malware or any other abusive purposes. We reserve the right to suspend or eliminate access in case of violation.

5. Orders

As encomendas estão sujeitas a disponibilidade, validação de pagamento e aceitação por parte da INSYGMA Nutrition. Podemos recusar ou cancelar encomendas por motivos operacionais ou de segurança, sem obrigação de justificar.

6. Security Validation

We may validate your data with fraud prevention partners, in pseudonymised form and based on legitimate interest. This may include verification of identity, address, purchasing behaviour and other technical parameters.

7. Prices and Payment

• All prices include VAT at the legal rate.
• Payments in euros (€) via credit card, MB WAY, Klarna or other methods available at checkout.
• We reserve the right to update prices without prior notice.

8. Deliveries

We deliver to mainland Portugal, the islands and the EU. Delivery times may vary. Details available on Delivery Policy.

9. Right to Free Termination

Podes devolver produtos no prazo de 14 dias, desde que estejam em estado novo e selados. Custos de devolução são suportados pelo cliente, exceto em caso de erro da INSYGMA Nutrition. Consulta a Returns policy..

10. Promotions, Codes and Vouchers

• Codes are personal, non-transferable and non-cumulative (unless otherwise indicated).
• We reserve the right to void discounts if abuse, fraud or duplication is suspected.

11. Reviews and Submitted Content

• You grant a free, perpetual and transferable license for promotional use of the submitted content.
• You declare that you are the legitimate author and that the content is true and free from third party rights.
• We reserve the right to remove offensive, promotional or unverifiable content.

12. Social Media Content

Ao identificar a INSYGMA Nutrition em redes sociais, autorizas o uso gratuito e permanente desses conteúdos para fins comerciais e promocionais. Declaras ter permissão das pessoas retratadas.

13. Warranties and Limitation of Liability

• 13.1 Legal Warranty: defective products are entitled to the applicable legal warranty.
• 13.2 Exclusion of Warranties: Products are provided “as is” with no guarantee of specific results.
• 13.3 Limitation: a responsabilidade da INSYGMA Nutrition está limitada ao valor pago pelo cliente nos últimos 12 meses.

14. Medical Disclaimer

Os produtos são suplementos alimentares e não substituem aconselhamento médico. Aconselha-se consulta prévia com profissional de saúde antes da toma, especialmente em caso de gravidez, doença ou toma de medicação. A INSYGMA Nutrition não fornece diagnóstico, tratamento nem monitorização médica.

15. Personal Data

Data is processed in accordance with GDPR legislation. Consult our Privacy Policy to find out more.

16. Intellectual Property

Todos os conteúdos do Site, incluindo marcas, imagens, textos e layouts, são propriedade da INSYGMA Nutrition ou licenciados. É proibido o seu uso sem autorização prévia e escrita.

17. Notification of Claimed Rights Violations

If you identify inappropriate content or content that violates copyright, please contact us via [email protected] with detailed description, link and proof of ownership.

18. Compensation

O utilizador compromete-se a indemnizar a INSYGMA Nutrition por prejuízos causados por violação destes Termos, má utilização da loja ou envio de conteúdos não autorizados.

19. Modifications to the Terms

These Terms may be updated at any time. Your continued use of the Site constitutes acceptance of the updated versions.

20. Suspension or Termination

We may suspend access for serious breach or misuse. Clauses such as liability, indemnity and jurisdiction survive termination.

21. Electronic Communications

You agree that legal notices may be sent via email or displayed on the Site, having equivalent effect to written communications.

22. Subscriptions and Email Marketing

By making a purchase or subscribing, you consent to receiving promotional communications. You can unsubscribe at any time using the link provided in the emails.

23. Assignment

Não podes ceder os teus direitos ou obrigações. A INSYGMA Nutrition pode transferir os seus direitos a terceiros em caso de fusão, aquisição ou reestruturação.

24. Waiver

O não exercício de qualquer direito por parte da INSYGMA Nutrition não constitui renúncia ao mesmo.

25. Severability

If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.

26. Entire Agreement

These Terms, together with the Privacy Policy and other policies referred to, constitute the entire agreement between the parties.

27. Force Majeure

We are not responsible for failures arising from events outside our control, including strikes, natural disasters, pandemics or third party failures.

28. Applicable Law and Dispute Resolution

These Terms are governed by Portuguese law. In the event of a dispute, the competent court is the District of Braga. You can also use the European online dispute resolution platform: https://ec.europa.eu/odr.

29. Contacts

• E-mail: [email protected]
• Phone: +351 935 217 494