1. Company identification
- Company: INSYGMA NUTRITION, LDA
- Type: Private limited company
- Tax ID and registration number: 518915077
- Commercial Registry Office: Braga Commercial/Vehicle Registry Office
- Share capital: 1.005,00 €
- Thirst: Rua do Pedroso, lote 6, 4700-793 Parada de Tibães, Braga, Portugal
- E-mail: info@insygma.com
- Phone: +351 917 532 809 — call to the Portuguese national mobile network
2. Scope and definitions
- Customer: a natural or legal person who uses the site or places an order.
- Consumer: a natural person acting for purposes outside their trade, business, craft, or profession.
- Products: food supplements and other goods sold on the site.
- Durable medium: a medium that allows information personally addressed to the recipient to be stored and reproduced unchanged for an appropriate period, such as an email or downloadable document.
Rules specifically intended for consumers apply only when the Customer has that status. No clause in these Terms limits mandatory rights granted by law.
3. Use of the site
The user must use the site lawfully and may not attempt to compromise security, introduce malicious code, gain unauthorized access, interfere with the operation of the store, unlawfully collect personal data, or use INSYGMA content in violation of third-party rights.
We may restrict access where there is an objective reason relating to security, fraud, abuse, or violation of these Terms, without preventing the exercise of legal rights relating to contracts already concluded.
4. Product information
We aim to present descriptions, images, ingredients, quantities, warnings, and other information accurately and in an up-to-date manner. On-screen display may produce slight differences in color or size that do not alter the product’s essential characteristics.
The mandatory information provided on the product page must be read before purchase. If there is a material discrepancy between the product page and the product received, contact us before use.
5. Order process and formation of the contract
- The Customer selects the products, confirms the cart, and provides the required information.
- Before finalizing the order, the total price, VAT, shipping costs, discounts, payment methods, delivery restrictions, and relevant information are displayed.
- By selecting the final button with an unequivocal indication of the obligation to pay, the Customer submits an offer to purchase.
- INSYGMA sends confirmation on a durable medium. The contract is concluded when the order is expressly accepted by INSYGMA or when performance begins, without prejudice to any payment already made.
If we cannot accept the order due to lack of stock, inability to process payment, delivery restrictions, reasonable suspicion of fraud, an obvious error, or another objective reason, we will inform the Customer and refund any amount received without undue delay.
6. Security checks and fraud prevention
We may carry out proportionate checks on security, identity, address, payment, and purchasing behavior to prevent fraud and protect customers and the store. These checks are carried out on the basis of performing the contract, complying with legal obligations, or the legitimate interest in preventing fraud, as described in the Privacy Policy.
Where additional information is required, we will request only the information that is appropriate and relevant for validation.
7. Prices, VAT, and obvious errors
- Prices for consumers are displayed in euros and include VAT at the applicable statutory rate, unless clearly stated otherwise in contexts not intended for consumers.
- Shipping and other charges are shown before the order is completed.
- Price changes apply only to future orders and do not affect contracts already concluded.
- If there is an obvious price or description error that a reasonable consumer should recognize as an error, we will contact the Customer before accepting or fulfilling the order, allowing the Customer to confirm the purchase at the correct price or cancel it for a full refund.
8. Payments
The available payment methods are displayed at checkout and may include card, MB WAY, Multibanco reference, installment payments, or other services. Each provider may apply its own terms and checks.
INSYGMA does not store full card details. The order may be subject to authorization by the payment provider.
9. Promotions, price reductions, codes, and vouchers
Promotions state their respective terms, format, eligible products, and start and end dates. Where the law requires the previously applied price to be shown, the communication will display the legally applicable reference price.
- Codes and vouchers are subject to the conditions presented in the campaign.
- Usage limits, exclusions, minimum values, validity periods, and combination rules may apply.
- We may reject fraudulent, automated, or duplicate uses, or uses contrary to the objectively communicated conditions.
- Any cancellation of a discount does not affect the consumer’s legal rights or allow an unaccepted amount to be charged retroactively.
10. Deliveries
Delivery areas, available methods, costs, and estimates are shown on the site or at checkout. See the Delivery Policy.
Unless a date has been specifically agreed, estimates do not guarantee delivery on an exact day. If there is a delay, we will inform the Customer and the rights provided by law will apply, including the option to set an appropriate additional deadline or terminate the contract where the legal requirements are met.
The risk of loss or damage passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, physically receives the goods, without prejudice to situations where the consumer has directly engaged a carrier not proposed by INSYGMA.
11. Right of withdrawal
The consumer may withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods. For separate deliveries, the period starts in accordance with the legal rules applicable to the last good, batch, or first periodic delivery.
The decision may be communicated using the model withdrawal form provided in the Cancellation and Returns Policy or by any unequivocal statement sent to info@insygma.com.
After giving notice of withdrawal, the consumer must return the goods within 14 days to the address indicated in the Returns Policy. The direct costs of return are borne by the consumer, unless INSYGMA has agreed to bear them or failed to provide that information in advance.
The refund includes the payments received and the cost of the least expensive standard delivery method offered. It is made using the same payment method unless otherwise agreed at no cost, and may be withheld until we receive the goods or proof that they have been sent.
12. Exceptions to the right of withdrawal and handling of products
The right of withdrawal does not apply where a legal exception applies, including, where the relevant requirements are met:
- Goods liable to deteriorate or expire rapidly
- Sealed goods that are not suitable for return for health protection or hygiene reasons when opened after delivery
- Goods made to the consumer’s specifications or clearly personalized
Opening packaging does not automatically remove the right of withdrawal in every case. The exception will apply only when the legal requirements are met. The consumer may be liable for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
13. Conformity of goods and consumer rights
INSYGMA is liable for any lack of conformity that becomes apparent within the legal period applicable to movable goods, currently three years after delivery, without prejudice to the consumable nature of the product, its expiry date, and other applicable legal rules.
In the event of a lack of conformity, the consumer has the remedies provided by law, including bringing the goods into conformity through repair or replacement where appropriate, a proportionate price reduction, or termination of the contract, in accordance with the applicable requirements and legal hierarchy. During the first 30 days after delivery, the specific rights provided by law apply.
To report a lack of conformity, send the order number, product identification, batch number where available, a description, and information that allows the situation to be assessed to info@insygma.com.
14. Food supplements and health information
Products marketed as food supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. The recommended intake and warnings on the label must be followed.
The information on the site does not constitute a diagnosis, prescription, or medical treatment. In the event of pregnancy, breastfeeding, illness, allergy, medication use, or uncertainty about individual suitability, a qualified healthcare professional should be consulted.
15. Reviews and submitted content
By submitting a review, comment, photograph, or other content, you declare that you are entitled to do so and that the content is not unlawful, misleading, offensive, or in violation of third-party rights.
You grant INSYGMA a non-exclusive, royalty-free, worldwide license limited to publishing, technically adapting, moderating, and promoting the content on the brand’s channels, without materially changing the meaning of your statement. This license does not prevent you from continuing to use the content and may be revoked where legally applicable, without affecting prior lawful uses.
We may reject or remove false, irrelevant, promotional, or offensive content, content containing excessive personal data, or content that violates the law. The review interface will indicate whether and how authenticity or a link to a purchase was verified. A “verified purchase” label will be used only where there is a match with an eligible order.
16. Social media content
Tagging or mentioning INSYGMA on a social network does not, by itself, grant permanent authorization for commercial use of the content. If we intend to reuse an identifiable post in advertising, on a website, in an email, or in promotional materials, we will request authorization through a means that allows proof of the response to be retained, unless another applicable legal basis exists.
17. Affiliate Program
Participation in the affiliate program is subject to application, approval, and acceptance of the separate Affiliate Program Terms. The commercial terms, commissions, attribution, payments, advertising rules, and grounds for suspension must be set out in that specific document.
Affiliates are prohibited from making unauthorized health claims, misleading promises, sending spam, placing advertisements in INSYGMA’s name without authorization, manipulating accounts, codes, orders, or commissions, making abusive self-purchases, or unlawfully using trademarks and codes.
18. Intellectual property
Trademarks, logos, photographs, designs, texts, videos, databases, and other content belong to INSYGMA or are used under license. Reproduction, modification, distribution, or commercial exploitation is not permitted without authorization, except where allowed by law.
19. Liability
INSYGMA is liable under applicable law for the performance of contracts, conformity of goods, consumer protection, product safety, and the processing of personal data.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited, including in cases of willful misconduct, gross negligence, death or personal injury, violation of mandatory consumer rights, or breach of legal obligations.
To the extent permitted by law, we are not liable for damage caused exclusively by use contrary to the labeling, information provided, law, or reasonable instructions, or for unavoidable temporary interruptions arising from maintenance or external incidents, without prejudice to the Customer’s rights relating to unperformed contracts.
20. Personal data and cookies
The processing of personal data is governed by the Privacy Policy. The use of cookies and similar technologies is explained in the Cookie Policy.
21. Electronic marketing
Making a purchase does not automatically entail subscribing to promotional communications.
Marketing is sent with consent or, where legally permitted, to customers in relation to similar products or services of our own. In that case, a clear, simple, and free means of opting out is provided when the contact details are collected and in every communication.
Consent may be withdrawn or an objection made using the link in the emails or by contacting info@insygma.com.
22. Communications and durable medium
We may communicate through the site, email, telephone, or other means specified by the Customer. Where the law requires information on a durable medium, we will use a means that allows the recipient to store and reproduce the information unchanged, such as an email or downloadable document. Merely publishing information that can be changed on the site does not satisfy that requirement.
23. Changes to the Terms
We may update these Terms for legal, technical, or operational reasons. The new version applies to access to the site and orders placed after the date shown at the top. Changes do not retroactively reduce rights or modify contracts already concluded, except by valid agreement or as provided by law.
24. Force majeure
Neither party is liable for delay or failure caused by an unforeseeable or unavoidable event beyond its reasonable control for as long as the impediment continues. This clause does not exclude duties to provide information or refunds, or other applicable mandatory rights, where the contract cannot be performed.
25. Severability and no waiver
If any provision is found to be invalid or unenforceable, the remaining provisions remain in force to the extent permitted. Failure to exercise a right immediately does not constitute a waiver of that right.
26. Governing law and courts
Portuguese law applies, without prejudice to mandatory protections granted to the consumer by the law of the country of their habitual residence where applicable. Any dispute will be submitted to the courts with territorial and subject-matter jurisdiction under the law, and the consumer will not be subjected to an exclusive forum other than the one legally applicable.
27. Alternative dispute resolution for consumer disputes
In the event of a consumer dispute, the consumer may contact the competent alternative dispute resolution entity:
- CIAB — Consumer Arbitration Tribunal
- Rua D. Afonso Henriques, n.º 1, 4700-030 Braga
- Telephone: +351 253 617 604
- Website: ciab.pt
The consumer may consult the updated list of alternative dispute resolution entities for consumer disputes through the Directorate-General for Consumers. The former European online dispute resolution platform has been discontinued and is not presented as a complaint channel.
29. Contacts
- E-mail: info@insygma.com
- Phone: +351 917 532 809
- Address: 4700-793 Braga, Portugal
INSYGMA NUTRITION